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CUSTOMER CARE EXCELLENCE TRAINING

  • Super admin image

    By - Super admin

  • 68 students
  • N/A
  • (0)

Course Requirements

To institutionalize a patient-centered culture that ensures respectful, timely, compassionate, and professional service delivery across all departments of Ho Teaching Hospital

Course Description

To institutionalize a patient-centered culture that ensures respectful, timely, compassionate, and professional service delivery across all departments of Ho Teaching Hospital

Course Outcomes

By the end of this session, participants should be able to:

  1. Define customer care in a healthcare context
  2. Demonstrate empathy in patient interaction
  3. Apply the 3 A’s of service delivery
  4. Handle complaints using the Service Recovery Protocol
  5. Understand their role in protecting the hospital brand

Course Curriculum

  • 2 chapters
  • 4 lectures
  • 2 quizzes
  • N/A total length
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1 CUSTOMER CARE EXCELLENCE
Preview
N/A

2 CUSTOMER CARE QUIZ [Quiz]
Start
35 Min

1 QUALITY MANAGEMENT & JUST CULTURE
Preview
N/A

2 QUALITY MANAGEMENT & JUST CULTURE QUIZ [Quiz]
Start
35 Min

Instructor

Super admin

As the Super Admin of our platform, I bring over a decade of experience in managing and leading digital transformation initiatives. My journey began in the tech industry as a developer, and I have since evolved into a strategic leader with a focus on innovation and operational excellence. I am passionate about leveraging technology to solve complex problems and drive organizational growth. Outside of work, I enjoy mentoring aspiring tech professionals and staying updated with the latest industry trends.

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  • Duration N/A

  • Lectures 4 lessons

  • Enrolled 68 students

  • Category: CUSTOMER CARE EXCELLENCE TRAINING

  • 2 Quizzes

  • Language: English

  • Skill Level Beginner

  • Certificate of Completion

  • Full lifetime access

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